Tillping Refund Policy

Version: 2026-10-25-v2

Effective date: 25 October 2026

Last updated: 25 October 2026

This Refund Policy forms part of the Tillping Terms of Service (the "Terms"). Capitalized terms not defined in this Refund Policy have the meanings given to them in the Terms. This Refund Policy is without prejudice to your statutory rights, and nothing in it excludes or limits any right that cannot be excluded or limited under applicable law (Sections 3 to 5).

1. Merchant of Record

1.1 Paid Items are sold through Lemon Squeezy (Sold through Link, LLC, formerly Lemon Squeezy, LLC) ("Lemon Squeezy"), our Merchant of Record and the seller of record for each purchase. Lemon Squeezy, as Merchant of Record and seller of record, makes its own seller disclosures at checkout and on your receipt. We determine refund requests under this Refund Policy, and approved refunds are issued through Lemon Squeezy to the payment method used for the original purchase, including any tax charged on the refunded amount.

1.2 This Refund Policy does not affect any rights you may have against Lemon Squeezy under its buyer terms.

2. Deep Scans

2.1 Nature of the purchase. A Deep Scan is a one-off purchase, paid in advance. No subscription is created and nothing renews automatically. On payment, one Deep Scan Credit is added to your Account; the Deep Scan Credit is consumed when the Deep Scan runs (Terms, Section 8.3).

2.2 Unused Deep Scans. If you have not used a Deep Scan Credit, you are entitled to a full refund of its price on request made within fourteen (14) days of the date of purchase. After that period, an unused Deep Scan Credit is not refundable, save as provided in Section 2.5 and Sections 3 to 5, but it does not expire while your Account remains open.

2.3 Used Deep Scans. Once a Deep Scan has run and its Report has been made available to you, the service has been fully performed, and this Refund Policy does not provide a refund of its price, save as provided in Section 2.4 and Section 6. This does not affect any statutory right of withdrawal or cancellation that you still have under Sections 3 to 5; in particular, a Consumer's right of withdrawal ends on performance only where the conditions in Section 3.2 are met.

2.4 Deep Scans that fail on our side. If a Deep Scan that you start does not run to completion, we will return the Deep Scan Credit to your Account. Where the failure is attributable to the Service, you may elect, at your option, either to retain the returned Deep Scan Credit or to receive a full refund of the price, by request made within thirty (30) days of the date of purchase. A Deep Scan has not failed by reason only that its Report identifies problems with your endpoint, or that your endpoint, DNS, firewall or hosting provider blocked or did not respond to our requests; such outcomes are valid results.

2.5 Refunds of unused Deep Scan Credits in other cases. We will also refund the price of any unused Deep Scan Credit, irrespective of the date of purchase, if:

• (a) we discontinue the Service or terminate the Terms without cause (Terms, Section 16.4);
• (b) a change to the Service materially reduces the functionality of the Deep Scan concerned (Terms, Section 17.1);
• (c) you stop using the Service because you do not accept a material amendment to the Terms (Terms, Section 17.3), or because you object to an assignment of the Terms (Terms, Section 20.4); or
• (d) a force majeure event prevents us from providing the Service for more than thirty (30) consecutive days and either party terminates the Terms (Terms, Section 18).

2.6 Re-scans. Any re-scans of the same Target that we make available following a Deep Scan are provided at no additional charge, are ancillary to that Deep Scan and do not give rise to a separate refund entitlement.

3. Consumers in the European Union, the EEA and the United Kingdom

3.1 Right of withdrawal. The Service is intended for business use. If you are nonetheless a Consumer habitually resident in the European Union, the European Economic Area or the United Kingdom, you have a statutory right to withdraw from a contract for a Paid Item within fourteen (14) days of the day on which the contract is concluded, without giving any reason, in accordance with Directive 2011/83/EU on consumer rights (as amended) as implemented in your country of residence or, in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3.2 Loss of the right of withdrawal for Deep Scans. Buying a Deep Scan adds a Deep Scan Credit to your Account; it does not start the Deep Scan, and your right of withdrawal is unaffected by the purchase. If you run the Deep Scan during the withdrawal period, the Service will, when you press the button to run it and before it starts, require you, by ticking a separate box that is not pre-ticked, (a) to request expressly that the Deep Scan be performed immediately, during the withdrawal period, and (b) to acknowledge that you will lose your right of withdrawal once the Deep Scan has been fully performed. The Deep Scan does not start unless you tick that box. We confirm your request and acknowledgement on a durable medium, by an email that we send to you before the Deep Scan starts (Article 8(7) of that Directive). You lose your right of withdrawal for a Deep Scan only if all of the following apply: (i) you gave that request and acknowledgement; (ii) we sent you that confirmation email before the Deep Scan started; and (iii) the Deep Scan has run and its Report has been made available to you (Articles 8(8), 16(a) and 16(m) of Directive 2011/83/EU and, in the United Kingdom, the corresponding provisions of the Regulations referred to in Section 3.1). If any of these conditions is not met, your right of withdrawal continues for the rest of the withdrawal period, and you may withdraw and receive a full refund, as also provided in Section 2.2 for unused Deep Scan Credits. The right of cancellation of Consumers in Israel is governed by Section 4, not by this Section 3.2.

3.3 How to withdraw. To exercise the right of withdrawal, you may either (a) if you are a Consumer in the European Union or the EEA, use the withdrawal function labelled "Withdraw from contract here" in your Account dashboard, which is available throughout the withdrawal period and on the use of which we will send you an acknowledgement of receipt by email (Article 11a of Directive 2011/83/EU); or (b) inform us of your decision by an unequivocal statement sent to support@tillping.online before the withdrawal period expires. You may use the model withdrawal form in the Annex, but you are not obliged to do so. We will reimburse all payments received from you, through Lemon Squeezy, without undue delay and in any event within fourteen (14) days of the day on which we are informed of your decision, using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

4. Consumers in Israel

4.1 Cancellation of a distance transaction. If you are a consumer within the meaning of the Consumer Protection Law, 5741-1981 (the "Consumer Protection Law"), you may cancel a distance transaction for the provision of a Deep Scan in accordance with, and subject to the conditions and exceptions set out in, section 14C of the Consumer Protection Law. That section has its own rules on when the right of cancellation ends, and the conditions in Section 3.2 do not limit it. Under section 14C(c)(2), notice of cancellation may be given within fourteen (14) days of the date of the transaction or of the date on which you receive the document containing the particulars required by section 14C(b), whichever is later; where the service is not provided on a continuing basis, the notice must be given at least two (2) days, which are not rest days, before the service is to be provided. Independently of that Law, Section 2.2 of this Refund Policy entitles you to a full refund of an unused Deep Scan Credit on request made within fourteen (14) days of the date of purchase.

4.2 No cancellation fee. Although section 14E(b)(1) of the Consumer Protection Law permits a dealer to charge a cancellation fee of up to five percent (5%) of the price or one hundred New Israeli Shekels (NIS 100), whichever is lower, we do not charge any cancellation fee.

4.3 Notice and refund. You may give notice of cancellation by email to support@tillping.online. We will refund any amount due in respect of a cancellation within fourteen (14) days of receipt of your notice of cancellation, in accordance with section 14E(b) of the Consumer Protection Law.

5. Other Statutory Rights

If the law of your country of habitual residence confers on you a right of cancellation, withdrawal or refund that is not described in this Refund Policy and cannot be excluded or limited by agreement, that right applies in addition to this Refund Policy.

6. Billing Errors

If you have been charged more than once for the same purchase, charged an incorrect amount, or charged after a valid cancellation, please notify us and we will refund the amount incorrectly charged in full.

7. Exclusions

Without prejudice to your statutory rights and to Section 6, refunds are not available:

• (a) where we terminate your Account for breach of the Terms or the Acceptable Use Policy (Terms, Section 16.3); or
• (b) for requests that we reasonably consider to be fraudulent or abusive, such as repeated cycles of purchase and refund.

8. How to Request a Refund

8.1 To request a refund, withdraw or cancel, please email support@tillping.online, where possible from the email address associated with your Account, with "Refund" in the subject line and the order number shown on your Lemon Squeezy receipt. You may, but need not, state a reason.

8.2 We will respond to a refund request within five (5) business days of receipt. Approved refunds are issued through Lemon Squeezy to your original payment method; your bank or card issuer may take up to ten (10) business days to reflect the refund. Statutory time limits for reimbursement (Sections 3.3 and 4.3) apply irrespective of this Section 8.2.

8.3 We ask that you contact us before initiating a chargeback or payment dispute with your bank or card issuer, so that we have the opportunity to resolve the matter directly. This request is without prejudice to your rights against your bank or card issuer.

9. Changes

We may amend this Refund Policy in accordance with Section 17 of the Terms. The version in force on the date of your purchase applies to that purchase, without prejudice to your statutory rights. Previous versions, with their version identifiers and the dates on which they were in force, are available at https://tillping.online/legal/archive (Terms, Section 17.5).

Annex: Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Hanna Rynkov, operating Tillping, support@tillping.online

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Deep Scan

Ordered on (*) / received on (*): [date]

Order number: [order number]

Name of consumer(s): [name]

Email address of consumer(s): [email address]

Date: [date]

(*) Delete as appropriate.